FAQs

Product questions

  • Yes. The Plum Retirement Income is available to you.

  • Yes. Through our advice service, you can speak with a qualified financial adviser about your retirement needs. Contact a Member Services Consultant on 1300 55 7586 to be put in touch with a financial adviser.

  • No. Your first telephone-based discussion is at no cost to you. Your first face-to-face meeting with a financial adviser, is also at no cost to you.

    If you need a financial plan developed for your individual needs, the financial adviser will outline the costs of this service before you agree to continue. That way you know the cost of this advice before you go ahead.

  • For a copy of the Product Disclosure Statement (PDS), or for further information about the Plum Retirement Income, please call a Member Services Consultant:

    Phone: 1300 55 7586 or visit our website

  • Call or email our Member Services Consultants.

    Phone: 1300 55 7586

    Depending on your needs, they will either refer you to a financial adviser who can help you establish the appropriate retirement income arrangements or provide you with the Product disclosure statement (including an application form). You will need to advise us of the amount you wish to transfer from your account to the Plum Retirement Income.

    Please note: we recommend you seek financial advice before implementing a superannuation or retirement income strategy.

  • Yes. The Plum Retirement Income is a separate account.

  • No. In most circumstances, you are automatically rolled over to the Plum Personal Plan if your account balance is $2,000 or more and we receive notification from your employer that you have ceased employment with them. Your death and/or total and permanent disablement insurance cover will also be continued once notification from your employer has been provided.

  • The Plum Personal Plan (PPP) is open to you if you are an:

    • existing Plum Pension account holder,
    • eligible spouse of a current member in an employer plan of Plum Super,
    • eligible spouse of an existing member of the Plum Personal Plan, or
    • eligible member from an employer plan in Plum Super

    Simply complete the PPP Application form and send it to us. To open your account you will need to make an initial contribution, rollover or transfer totalling at least $2,000.

    If you are a member of an employer plan in Plum Super and you leave your employer, provided your benefit is $2,000 or more, you will be transferred automatically to the Personal Plan unless you select another fund within 30 days of receiving information about your benefit.

  • Yes. You can have death, total and permanent disablement and/or salary continuance cover. If you transfer from an employer plan to the Personal Plan, any death and total and permanent disablement cover will, subject to some conditions, be transferred to the Personal Plan. You may elect to increase, subject to underwriting, reduce or cease this cover.

  • Yes. As a member of the Plum Personal Plan, you usually have access to the same investment options that you had in your employer's plan. You may like to check the Product Disclosure Statement (PDS) for your superannuation arrangement or speak with a Member Services Consultant on 1300 55 7586 to find out more.

  • If your benefit is less than $2,000, and you have not already advised us of where you would like your benefit to be transferred, you will be given 30 days (from the date we write to you after your employer notifies Plum Super that you have left employment) to advise the Trustee where to transfer your benefit. If you do not advise us of an alternative fund, the Trustee will pay your benefit to its nominated Eligible Rollover Fund (ERF). For further information about this process contact a Member Services Consultant on 1300 55 7586.

    In most circumstances, the Trustee’s current ERF is the Australian Eligible Rollover Fund which can be contacted on 1800 677 424 or by writing to:

        Australian Eligible Rollover Fund
        Locked Bag 5429
        PARRAMATTA NSW 2124