Product questions

Q.

How does my spouse join the Eligible Spouse Plan (ESP)?

A.

Submit an online enquiry form or contact a Member Services Consultant on
1300 55 7586 to have a copy of the Eligible Spouse Plan Product disclosure statement (PDS) and application form mailed to you.

Or download copies from the Forms and publications section of the Member site. Read through the PDS and complete the application form and post it to us at:

GPO Box 63
Melbourne
Victoria 3001

Q.

What are the benefits of spouse super with Plum?

A.

With the Eligible Spouse Plan, your spouse will enjoy similar benefits that you access through your company's superannuation arrangement, including wholesale fees and investment choice.

Q.

Can my spouse have insurance cover in the ESP?

A.

Yes. Your spouse can apply for limited death and total and permanent disablement cover.

Q.

Does my spouse have access to the same investment options as I do?

A.

Yes. Your spouse does have access to the same investment options in the ESP. The Plum sponsored, MLC MasterKey Pension Fundamentals (Plum Pension) is also available to your spouse.

Q.

Does Plum have a pension plan?

A.

Yes. The Plum sponsored, MLC MasterKey Pension Fundamentals (Plum Pension) is available to you.

Q.

Can I get advice before I join the Plum Pension?

A.

Yes. Through our advice service, you can speak with a qualified financial adviser about your retirement needs. Contact a Member Services Consultant on 1300 55 7586 to be put in touch with a financial adviser.

Q.

Do I have to pay for this advice?

A.

No. Your first telephone-based discussion is at no cost to you. Your first face-to-face meeting with a financial adviser, arranged through Plum Financial Services, is also at no cost to you.

If you need a financial plan developed for your individual needs, the financial adviser will outline the costs of this service before you agree to continue. That way you know the cost of this advice before you go ahead.

Q.

Who do I speak to about the Plum Pension?

A.

For a copy of the Plum Pension Product Disclosure Statement (PDS), or to be put in touch with a financial adviser, please call a Member Services Consultant:

For detailed information on the Plum sponsored MLC MasterKey Pension Fundamentals (Plum Pension), our Member Services Consultants will transfer you through to MLC.

Q.

How do I start a Plum Pension?

A.

Call or email our Plum Member Services Consultants.

Depending on your needs, they will either refer you to a financial adviser who can help you establish the appropriate retirement income arrangements or provide you with the Plum Pension Product disclosure statement (including an application form). You will need to advise Plum of the amount you wish to transfer from your Plum account to the Plum Pension.

Please note: we recommend you seek financial advice before implementing a superannuation or retirement income strategy.

Q.

Is my Plum Pension account provided by the Plum Superannuation Fund?

A.

No. The Plum Pension is the MasterKey Pension Fundamentals issued by MLC Nominees Ltd. It is a separate account. You will receive information about your pension from MLC.

If you still hold an account in the Plum Superannuation Fund as well as a Plum Pension, a Member Services Consultant will know that you have a pension.

Q.

Can I check my Plum Pension membership details?

A.

Yes. If you have a Plum Pension account, you can check your membership details at http://www.mlc.com.au/mlc/im_with_mlc/personal.

Q.

Do I need to do anything to roll over to the Plum Personal Plan(PPP)?

A.

No. In most circumstances, you are automatically rolled over to the Plum Personal Plan if your account balance is $2,000 or more and we receive notification from your employer that you have ceased employment with them. Your death and/or total and permanent disablement insurance cover will also be continued once notification from your employer has been provided.

Q.

Who can I contact for help with my Plum Personal Plan?

A.

Contact a Member Services Consultant on 1300 55 7586 to find out more or download a Product disclosure statement (PDS) (PDF 1.8MB).

Q.

How do I join the Plum Personal Plan?

A.

You can join by completing the application form that comes with the Product disclosure statement (PDS). You can download a PDS (PDF 1.8MB) or contact Plum:

to have one sent to you.

If you are a member of an employer plan in the Plum Superannuation Fund when you leave your employer, you will be transferred automatically to the PPP unless you select another fund within 30 days of receiving information about your benefit and your benefit is $2,000 or more.

Q.

Can I have insurance cover in the PPP?

A.

Yes. You can have death, total and permanent disablement and/or salary continuance cover. If you transfer from an employer plan to the PPP, any death and total and permanent disablement cover will, subject to some conditions, be transferred to the PPP. You may elect to increase, subjecct to underwriting, reduce or cease this cover.

Q.

Do I have access to the same investments in the PPP?

A.

Yes. As a member of the PPP, you usually have access to the same investment options that you had in your employer's plan. You may like to check the Product Disclosure Statement (PDS) for your superannuation arrangement or speak with a Member Services Consultant on
1300 55 7586 to find out more.

Q.

What happens if I leave my employer and my benefit is less than $2,000?

A.

If your benefit is less than $2,000, and you have not already advised us of where you would like your benefit to be transferred, you will be given 30 days (from the date we write to you after your employer notifies Plum that you have left employment) to advise the Trustee where to transfer your benefit. If you do not advise us of an alternative fund, the Trustee will pay your benefit to its nominated Eligible Rollover Fund (ERF) (or, if you are a St George Staff Super Plan member, to the St George Retirement Savings Account) in the following 30 days. For further infomation about this process contact a Member Services Consultant on
1300 55 7586.

In most circumstances, the Trustee’s current ERF is the Australian Eligible Rollover Fund which can be contacted on 1800 677 424 or by writing to: