Insurance cover in your super can protect you and your loved ones when life doesn’t go to plan. We understand that the uncertainty caused by COVID-19 might leave you with questions about your insurance in super.

Here we answer some questions you might have, and explain what COVID-19 means for members who have insurance cover in their super account with us.

If you currently have a claim or need to make one, our team is continuing as normal and is ready to assist you. In these disrupted times, our team is working hard so we can continue to support you.

FAQs

  • Yes. Our members with insurance through their super are covered for claims arising from the Coronavirus.

    Currently, there are no pandemic-related exclusions that apply to our cover or claims.

    It’s important to know that other exclusions, terms, conditions, eligibility criteria, and waiting periods still apply to the cover and to claims – details of which you can find in your Insurance Guide, part of the Product Disclosure Statement.

    If you need to make a claim, our team is ready to help.

  • If your super account doesn’t receive contributions or rollovers for 16 consecutive months, your super account will be considered inactive and your insurance in super may be cancelled, unless you tell us you want to keep the cover.

    There must be enough money in your super account to pay for your insurance premiums. If there isn’t, your insurance in super may be cancelled. However, don’t worry -  we’ll be in touch if your super account doesn’t have enough money to pay for the premiums or it becomes inactive so that you can let us know what you’d like to do with your insurance.

    If your insurance is cancelled, you can’t claim for an illness or injury after the cancellation date. However, you can still claim for illness or injury that happened before your cover was cancelled. The insurer will assess any claim you make and the Trustee will let you know whether the claim is accepted or declined.

    If your insurance cover stops for any other reason, you can secure cover again, subject to health evidence provided to and accepted by the Insurer.

    To submit a claim, simply call us on 1300 55 7586 and we’ll explain our claims process. To find out more about making a claim, please refer to the Plum Insurance Guide.

    You can change or cancel your insurance at any time. Call us, or visit the Useful forms, terms and info section in our insurance page, or search in Forms and Publications.

  • Income Protection (IP), also known as Salary Continuance Insurance (SCI), is designed to pay you part of your employment income if you can’t work due to illness or injury.

    If your employment is impacted resulting in reduced hours or salary, this may impact the amount of any benefit you are eligible for in the event of a claim. Typically, you must work the minimum 14 hours each week to be eligible. If your working hours fall below the minimum or you become unemployed, you won’t be eligible for this cover.

    Your IP/SCI sum insured is based on your monthly income*, as defined in your Insurance Guide, before you became totally or partially disabled. If your salary is reduced, your insurance benefit payment after becoming totally or partially disabled may also decline.

    For more information about eligibility criteria, including  how much you can apply for; what you’re covered for; when cover starts and stops; and limitations and exclusions, please refer to  the Insurance Guide that’s part of the Product Disclosure Statement.

    *Any JobKeeper payments you get will be considered income and will reduce any total or partial disability benefit you can claim.

  • No - Income Protection benefit is only available if you can’t work due to illness or injury, and if you’ve met the required waiting period for your plan - details of which you can find in your Insurance Guide, part of the Product Disclosure Statement.

    The Australian Government has announced COVID-19-related financial support for which you may be eligible. To find out more, go to www.servicesaustralia.gov.au

  • We’ll assess your TPD claim against the disability definition that applied to your working arrangements as at 11 March 2020 (when the COVID-19 pandemic was declared) if:

    • You become totally and permanently disabled due to illness or injury between 11 March 2020 and 27 September 2020;
    • Your TPD premiums were up to date when you became totally and permanently disabled; and
    • You lodge a completed claim form on or before 1 January 2021.

    If your Death and TPD cover is calculated on your salary, we’ll look at the salary we’ve previously accepted, and the salary we accepted after 11 March 2020, and we’ll use whichever is higher.  Premiums must be paid on the higher salary.

    For more information about eligibility criteria, including  how much you can apply for; what you’re covered for; when cover starts and stops; and limitations and exclusions, please refer to  the Insurance Guide that’s part of the Product Disclosure Statement.

    To submit a claim, simply call us on 1300 55 7586 and we’ll explain our claims process. To find out more about making a claim, please refer to the Plum Insurance Guide.

  • If you need to make a claim then, like any other claim, it will be assessed based on individual circumstances. You’ll need to meet the terms of the insurance policy. If you experience permanent health issues from COVID-19, you may be eligible for a TPD benefit.

  • Our Insurers have advised us they’ll continue to support claimants during this unprecedented event. They understand that obtaining medical information may be challenging and will work with you to help progress your claim as quickly as possible.

  • Insurance policies will continue to cover members working from home or on voluntary leave or who’ve been stood down while COVID-19 restrictions are in place. The benefit amount depends on the specific policy terms.