- Logging in
Accessing your account
When you access your account for the first time you'll need your 9 digit member number or email address to use as your Login ID.
If we have your email address you'll receive an email with a link to a page where you can set your new password.
If we don't have your email address, then you'll need to confirm your identity with your first name, last name, date of birth and postcode. Once we have validated your details you'll be able to set your password.
The password must be at least 6-8 characters in length and made up of a mix of letters and numbers.
Anytime you login to your account you'll be required to enter your new password.
What is your password?
Your password is the one you create when prompted the first time you login to your account.
What is your PIN?
You may have been issued with a 4-digit PIN when joining. You can also use this PIN to access your account.
Forgotten your Password?
If you have forgotten your password, you can reset it by using the Reset my Password tool.
Mistakes when logging in
You can make three attempts to login. If your details are incorrect, access will be denied and you'll have to contact our Member Service team for assistance.
If you're still unable to login, please contact our Member Service team on 1300 55 7586 between 8am and 7pm AEST (8pm daylight savings time), Monday to Friday (if calling from outside Australia call +61 3 9222 4800).
To access the employer website, please enter your Employer number as your Login ID and your password.
- Contact us on 1300 55 7586 or if calling from outside of Australia call +61 3 9222 4800