Complaint Resolutions

Resolving Complaints

We value your feedback and we’re committed to resolving any concerns you may have.

If you have a complaint, our service representatives can usually resolve it quickly over the phone on 1300 55 7586.

If you’d prefer to put your complaint in writing, you can email or send a letter using the contact details below.

Email: complaints@mlc.com.au
In writing: The Complaints Resolution Manager, GPO Box 4341, Melbourne, VIC 3001

An assigned case manager will conduct a review and provide you with a response in writing.

Further Help – The Australian Financial Complaints Authority (AFCA)

If you don’t receive a response to your complaint within the relevant maximum timeframe or if you’re not satisfied with our response to your claim, you may be able to lodge a complaint with AFCA.

AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
In writing: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 300