Call us
Call 1300 55 7586
Outside Australia +61 3 7073 3050
Opening hours
Monday to Friday between 8am and 7pm AEST
(8pm daylight savings time)
Email us
Loginopens in new window to send us a secure message relating to your account, or complete our general enquiry formopens in new window.
Email: service@plum.com.au
Hearing and interpreting services
Plum offers both hearing support and language interpreting services.
How to access hearing and interpreting services
Write to us or send a fax
Mail
GPO Box 4295
Sydney NSW 2001
Fax
Australia: 1300 99 7586
International: 1300 99 7586
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We value your feedback and we’re committed to resolving any concerns you may have.
If you have a complaint, our service representatives can usually resolve it quickly over the phone on one of the channels set out above.
If you’d prefer to put your complaint in writing, you can email or send a letter using the contact details below.
Email: complaints@mlc.com.au
In writing: Complaints Resolution Manager, GPO Box 4295, Sydney, NSW 2001
An assigned case manager will conduct a review and provide you with a response in writing.
Further Help – The Australian Financial Complaints Authority (AFCA)
If you don’t receive a response to your complaint within the relevant maximum timeframe or if you’re not satisfied with our response to your claim, you may be able to lodge a complaint with AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
In writing: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
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If you have any questions or concerns about our remediation activities you can contact our NSW-based Wealth Remediation Support Centre.
Call 1300 405 562
Outside Australia +61 3 8372 8588Opening hours
Monday to Friday between 8am and 6pm (AEST/AEDT)
Call us on 1300 55 7586 opens in new window|tel: 1300557586 (overseas +61 3 7073 3050 opens in new window|tel: +61 3 7073 3050), Mon-Fri 8am-7pm AEST (8pm AEDT).
Request a call back opens in new window and we’ll be in touch.
