Your super and investment savings represent years of hard work for a secure future. Unfortunately, they can be a prime target for scammers, causing significant financial loss and emotional distress.
Financial scams are on the rise and becoming more sophisticated, making them harder to detect. This page will help you recognise common types of super and investment scams, how to identify them, and how to protect yourself and your loved ones.
Click here to learn the best steps to take immediately.
These scams usually involve individuals or companies pretending to be from a super fund or regulatory body seeking your personal information. They may claim they need it to update your super account or verify your identity. Or they could offer to help you access your super before you’re eligible to under law. They may claim that doing this can, for example, help you pay off debts or purchase a house. But accessing your super early can result in significant penalties. In addition, these scams may involve high fees or charges which can eat into your super savings.
We recommend that:
Investment scams can come in various forms, all aimed at tricking you out of your money. Here are some common ones to watch out for:
Scammer may email details about these investments. Please note that Plum (and Insignia Financial) employees do not make unsolicited (cold) calls to promote products or business offerings.
Impersonation scams constantly evolve and exploit trusted brands to deceive victims. Visit Scamwatch for more information on impersonation scams.
The cryptocurrency craze has always felt like the wild west. Now, with its growing popularity, scammers are eager to exploit it. They might pose as investment managers or brokers, promising sky-high returns, but ultimately leave you with nothing.
Here are common crypto scams to watch out for:
• Seek professional financial advice especially if you're new to crypto.
• Research on platforms, tokens, or coins online and look for scam warnings.
• Be wary of unsolicited messages promoting crypto investments.
• Check websites for legitimacy watch for spelling mistakes and avoid any that promise instant rewards.
• Beware of high returns with low-risk guarantees.
• Check AUSTRAC for registered digital currency exchanges. .
• Visit moneysmart.gov.au for more on crypto scams and what to do if you've been scammed.
These scams involve criminals stealing your personal information (name, date of birth, and Tax File Number). With this data, they can open bank accounts, credit cards, and other financial accounts in your name, leaving you with the debt and a damaged credit score.
We recommend that you:
If you suspect that your identity has been stolen, contact your bank or financial institution immediately and report the fraud to the Australian Cyber Security Centre.
While Self-Managed Super Funds (SMSFs) are a legitimate way to manage your super, there's an increasing risk of scams.
Scammers may pretend to be financial advisers or SMSF businesses, urging you to:
Appearing trustworthy and patient, they gradually convince you to transfer your super into their control.
They may also offer to help you access your super early, asking for personal details to withdraw funds or set up an SMSF for a fee. However, accessing super before you're allowed can result in significant fines and taxes.
We recommend that you:
Romance scammers often reach out through social media, gaming, or dating apps, trying to build a connection by pretending to share your interests. They may then coerce you into financial transactions, such as opening bank accounts, unknowingly getting involved in money laundering or investing in risky schemes like cryptocurrency.
Their tactics typically include:
Visit https://www.scamwatch.gov.au/types-of-scams/online-dating-and-romance-scams for additional resources.
What is Credential stuffing and how can you protect yourself against it?
Cyber-attacks are evolving and becoming more sophisticated every day. One of the latest attacks allows hackers to access members’ accounts using their stolen passwords, via a method known as Credential stuffing.
Credential stuffing is a type of cyber-attack whereby cyber criminals collect stolen usernames and passwords available on the dark web from previous data breaches, and then attempt to use those credentials on other websites or services. If an affected user uses the same password across multiple accounts, a successful credential stuffing attack could compromise all of their accounts.
To protect against this type of attack, it is important to follow the cyber security advice as given by the Australian Government with 3 easy steps:
Please refer to the Australian Government’s best cyber practices and protect yourself online at cyber.gov.au
At Plum, your security is our priority. We use Multi Factor Authentication across our websites and mobile apps and continuously monitor for suspicious online activity.
From time to time, you may be asked to verify your identify when logging in. This additional step helps ensure that only you can access your account.
This verification involves sending you a one-time passcode to your mobile or email. We will never ask you to provide this passcode to us.
If you receive a suspicious call, email, or text, pause and assess. Genuine organisations like Plum never pressure you to act immediately or ask for your password via email.
Malware can target you through:
To spot malware, watch out for:
Be careful about sharing personal information online. Scammers piece together details from various sources to exploit or create accounts in your name. Always reflect.
Email safety tips:
Be wary of unknown senders.
Never send personal information via email
Avoid using public Wi-Fi
Whether it’s personal or work, staying vigilant is crucial. When in doubt, reject contact, delete suspicious messages and avoid opening unknown links.
Never share information about your superannuation with someone who contacts you, even if they seem to be from a trusted organisation. Always verify their identity by calling the organisation directly.
Avoid clicking hyperlinks in messages or emails. Plum will never ask for your password or provide a link to a login page for your account.
Be wary of high-return, low-risk investment opportunities - if it sounds too good to be true, it probably is.
If you're speaking with a financial adviser, verify their registration on the ASIC website. Anyone offering advice about financial products must hold an Australian Financial Services license from ASIC.
Don’t rush into investments without independent legal or financial advice.
Here’s some useful information about how we protect your online security, along with some practical tips to help you stay safe online.
Spot the warning signs of financial scams with MoneySmart’s in-depth coverage of scam typologies.
The Federal Government also has several useful resources with information on how to protect yourself.