You can find out more about how to start your claim and the end-to-end process by viewing the relevant Claims Guide.

Plum Super Death Claims Guide (PDF)
Plum Super Salary Continuance Insurance Claims Guide (PDF)
Plum Super Terminal Illness Claims Guide (PDF)
Plum Super Total and Permanent Disablement Claims Guide (PDF)

We understand that dealing with a death claim can be emotionally and financially overwhelming—especially during times of distress or hardship.
If you’re experiencing vulnerability, you can reach out on (1300 55 7586) to speak with us for help with guiding you through the claim process.

Vulnerability factors could include:

• grief or emotional stress
• financial difficulty
• illness or disability
• family or domestic violence
  

Even if you don't have insurance as part of your super account, you can access your super benefit in some limited circumstances.

These include:

• Incapacity - if you're unable to work or need to work fewer hours because of a medical condition.
• Severe financial hardship - if you can't meet your living expenses and have been receiving Centrelink benefits for 26 weeks.
• Compassionate grounds - to pay for unpaid expenses. These could include medical treatments, modifying your home or vehicle because of severe disability, funeral expenses or a loan repayment to prevent you from losing your home.
• Terminal medical condition - if you have a terminal illness or injury.
• Death – your super can be paid to your beneficiaries or estate.

For more information on how to access your super, click here.

Even if you don't have insurance as part of your super account, you can access your super benefit in some limited circumstances.

These include:

• Incapacity - if you're unable to work or need to work fewer hours because of a medical condition.
• Severe financial hardship - if you can't meet your living expenses and have been receiving Centrelink benefits for 26 weeks.
• Compassionate grounds - to pay for unpaid expenses. These could include medical treatments, modifying your home or vehicle because of severe disability, funeral expenses or a loan repayment to prevent you from losing your home.
• Terminal medical condition - if you have a terminal illness or injury.
• Death – your super can be paid to your beneficiaries or estate.

For more information on how to access your super, click here.

Even if you have a closed account, you may still be able to claim for any events or illness that occurred while you held insurance cover in your super account with us. Give us a call if you're unsure whether you're eligible to make a claim and we can guide you through this process.