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Help

Introduction to plum.com.au

Watch a 90 second video tour of the Member site.

Logging in

Tips to help you access the Member site.

Browsers

Get the best experience on our website.

Security & encryption

The importance of online security.

Cookies

What are cookies and how can they help you.

We want to make it easy for you to access your online account. The menu items on the left link to pages with useful information about the website.

If you're having persistent problems logging into your account, please check the following:

  • That your browser is up to date. To find out more click on the 'Browser' link to the left.
  • That your browser is accepting cookies. To find out more click on the 'Cookies' link to the left.

If you have a technical query about the website, not addressed in these pages, please contact one of our Member Service Consultants:

Phone: 1300 55 7586 between 8.00am and 7.00pm AEST (8.00pm daylight savings time).