Logging in

We’ve made changes to our login. We’ve recently updated our login process to make your account more secure. If you’re having trouble logging in, you may be required to re-register for access. You can register now, it's easy, just have your email or member number handy. Alternatively, you can reset your password to access your account.

If you haven’t provided a mobile number, you’ll need to enter one the first time you log in to Plum Online.

If you experience any issues after logging in, clear your computer's cache and try again.

If you’re still having trouble logging in, Call us on 132 652 8am to 6pm AEDT Monday to Friday.

Accessing your account

When you access your account for the first time you'll need to register for Plum online, with your 9 digit member number.

Once we have validated the details you’ve provided, you’ll receive an email with a link to set your new password.

Anytime you login to your account you'll be required to enter your new password.

Where can you find your member number?

Your member number can be found in your welcome letter and annual statement. Once you have your password set up, you can also use your registered email address to log in.

What is your password?

Your password is the one you create when prompted the first time you login to your account.
A valid password must be at least 8 characters long, and contain at least 3 of the following:

• A lowercase letter
• An uppercase letter
• A number (0-9)
• A special character, eg % or @

Forgotten your Password?

If you have forgotten your password, you can reset it by using the reset password tool.

Mistakes when logging in

You have five attempts to login. If your details are incorrect, access will be denied and you'll have to reset your password using the reset password tool.

Login problems

If you're still unable to login, please contact our Member Service team on 1300 55 7586 between 8am and 7pm AEDT (8pm daylight savings time), Monday to Friday (if calling from outside Australia call +61 3 9966 5813).